RETURN POLICY

At LILICASES, customer satisfaction is at the heart of everything we do.
We’re dedicated to providing you with premium-quality products and a smooth shopping experience.
However, we understand that issues can occasionally occur — and when they do, we’re here to make it right.

Returns & Exchanges

If you receive an item that doesn’t meet your expectations, please contact us within 30 days of receiving your order at [your contact email].
Whether it’s a defect or a fulfillment error, our team will work diligently to resolve the issue to your satisfaction.

Please note:

  • Personalized or made-to-order items (such as custom-printed designs) are unique to you and therefore cannot be returned or refunded, unless there is a manufacturing defect or printing error.

  • For any defective or incorrect items, please include clear photos of the issue in your initial email. This will help us process your request quickly.

Return Process

  1. Contact us first at [your contact email] before sending any items back.

  2. Once your return request is approved, we’ll provide instructions for returning your item.

  3. Refunds will be processed back to the original payment method used for the purchase.

  4. Shipping fees for returns are the customer’s responsibility, unless the return is due to an error on our part.

Condition of Returned Items

To be eligible for a refund or exchange, items must be:

  • Unused and in their original condition.

  • In the original packaging, with all tags or accessories included.

Please clearly mark the package with “RETURNED ITEM” to ensure proper processing and avoid customs delays.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Personalized or made-to-order products.

  • Gift cards.

  • Items returned after the 30-day window.

Refunds

Once your return is received and inspected, we’ll notify you via email regarding the status of your refund.
If approved, your refund will be automatically issued to your original payment method within 5–10 business days, depending on your payment provider.

Need Help?

If you have any questions or concerns about your return or refund, please don’t hesitate to contact us:

📧 [your contact email]
🌐 [yourdomain.com]

We’re always here to help and ensure you have a great experience with LILICASES.

Last updated: 31/10/2025