TERMS & CONDITIONS

Welcome to LILICASES’ Terms and Conditions page.
Before making any purchases, we kindly ask you to read the following terms carefully.
By using our website or placing an order, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.

The version of the Terms & Conditions in effect at the time of your order placement will apply.
If you do not agree with any part of these terms, please refrain from using the LILICASES website or making purchases.

By engaging with LILICASES, you confirm that you are at least 18 years old or have obtained permission from a parent or legal guardian and that you consent to comply with these terms.
Partial acceptance of these terms is not permitted unless expressly agreed upon in writing with LILICASES.

We cannot be held responsible if you fail to review these Terms & Conditions in their entirety, even if given the opportunity to do so.

1. PERSONAL INFORMATION

Your personal information is collected and processed in accordance with our Privacy Policy.
This includes information you provide during the checkout process or that is otherwise collected to fulfill your order and deliver our products.

2. PAYMENT

All products remain the property of LILICASES until full payment has been received.
We reserve the right to withhold or cancel orders if payment is declined or an issue arises during transaction verification.

The price applicable at the time of order placement is the final price of the product.
Shipping fees are displayed prior to order confirmation.
Your credit card or payment details are not stored by us, ensuring a secure and encrypted checkout experience.

Please note that local customs duties, import taxes, or additional regional fees may apply depending on your country. These charges are the sole responsibility of the customer.

3. DELIVERY

Customs or import duties are not included in our product prices or shipping fees.
Any such fees applied at the destination country are the responsibility of the recipient.

For full details regarding processing and delivery times, please refer to our Shipping Policy.

If you experience any delivery issues, please contact us at [your email address], and we will work to resolve the situation promptly.

4. LEGAL RIGHT OF CANCELLATION

Under applicable consumer protection laws, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (“CCRs”) and equivalent EU legislation, you have the right to cancel your order within a specific period.

To exercise this right, please contact us at [your email address].
Please note that you may be responsible for return shipping costs, depending on your location and the nature of the return.

5. RETURN AND REFUND POLICY

At LILICASES, customer satisfaction is our top priority.
However, please note that personalized or made-to-order products are non-refundable and non-exchangeable, unless they arrive damaged or defective.

If you receive a defective or incorrect item, please contact us within 30 days of receipt at [your email address].
Include clear photos of the issue to help us process your request quickly.

Returned items must be unused, in their original condition and packaging, with all labels intact.
Refunds are processed to the original payment method once the return is received and inspected.

Shipping costs for returns are the responsibility of the customer, unless the item was received in error or damaged.

6. YOUR LILICASES ACCOUNT

You are responsible for ensuring that all account information you provide is accurate and up to date.
Your LILICASES account must not be used unlawfully, fraudulently, or in any manner that could harm our brand or other users.

We reserve the right to suspend or terminate accounts found to be engaging in suspicious or unauthorized activities.
Unauthorized use of another person’s account is strictly prohibited.

7. WARRANTY

Our products are crafted with high-quality materials and inspected carefully before shipment.
We provide warranty coverage as required by applicable law against manufacturing defects.
This warranty does not cover damage caused by misuse, negligence, or normal wear and tear.
For care instructions, please refer to our product guide or reach out to us directly.

8. USE OF THE WEBSITE

You may not use our website for any unlawful purpose or in a way that interferes with the proper functioning of our services.
Tampering with the site’s code, security systems, or features is strictly prohibited.

You are responsible for any losses incurred by LILICASES as a result of breaching these conditions.

9. REVIEWS AND USER CONTENT

Customers may leave reviews about their purchased products.
We reserve the right to moderate, edit, or remove content that violates our guidelines, applicable laws, or our Privacy Policy.
We do not accept responsibility for any user-generated content posted on our website.

10. ADVERTISING AND THIRD-PARTY CONTENT

Our website may feature third-party content, advertisements, or links.
LILICASES does not endorse or guarantee the accuracy or quality of third-party materials.
Interactions with external sites are at your own risk.

11. LIMITATION OF LIABILITY

LILICASES shall not be held liable for any indirect, incidental, or consequential losses arising from the use or misuse of purchased items.
Our total liability for any claim shall not exceed the total value of the order in question, unless otherwise required by law.

12. INTELLECTUAL PROPERTY RIGHTS

All website content — including text, images, graphics, logos, and designs — is the intellectual property of LILICASES or its partners.
You may not reproduce, distribute, or modify this content for commercial purposes without prior written permission.
Unauthorized use may result in legal action and liability for damages.

13. CHANGES TO TERMS

LILICASES reserves the right to update or amend these Terms and Conditions at any time.
Updates will be published on this page and become effective immediately upon posting.
Continued use of the website following such changes signifies your acceptance of the updated terms.

14. DISPUTE RESOLUTION AND APPLICABLE LAW

These Terms and Conditions are governed by the laws of Germany.
Any disputes arising from or relating to these terms, or purchases made from LILICASES, will be resolved in the competent courts of Germany.

Consumers within the EU may also submit complaints to their local consumer protection authority or through the EU Online Dispute Resolution platform (ODR).

15. CONTACT INFORMATION

For any inquiries, questions, or feedback, please contact us at:

📧 [your email address]
🌐 [yourdomain.com]

Last updated: 31.10.2025